FREQUENTLY ASKED QUESTIONS
ARE YOU A MULTI-FAMILY OFFICE?
Yes. We provide clients with an alternative to the cost and complexity of setting up their own single family office (SFO). We also work with SFOs that rely on us to provide investment advice and infrastructure (operations, administration, accounting, wealth planning, reporting) beyond what their own staff is able to deliver. In addition we help evaluate and establish virtual family offices.
DO YOU GET PAID FOR INVESTMENT PRODUCTS?
No. We do not receive commissions for products that we recommend. We are compensated only with client fees. This prevents actual or potential conflicts of interest and ensures the advice we provide our clients is unbiased and in their best interest. As a fiduciary adviser bound by the Investment Advisers Act of 1940, we are bound by the Fiduciary Standard and as such, are legally obligated to put our clients’ interests ahead of our own. This means no sales, no agendas, no hidden fees, and our clients receive advice they can take at face value. Delegate does receive compensation from individuals and organizations who are not clients for investment solutions in which they participate.
DO YOU PROVIDE INVESTMENT ADVICE?
Yes. We work with our clients to define their investment objectives and advise them on how their assets should be allocated across different asset classes. Because we view everything through our Horizon Model, we make investment recommendations focusing first on strategic asset allocation, then on specific manager solutions that fit within an overall investment objective. We recommend specific investment managers for implementation of traditional and alternative investment strategies only after determining an asset allocation strategy for each client’s overall financial goals and objectives.
DO YOU PROVIDE ADVICE ABOUT ALTERNATIVE INVESTMENTS, SUCH AS HEDGE FUNDS AND PRIVATE EQUITY FUNDS?
Yes. We perform rigorous in-house research and due diligence on all managers we work with and implement into our client portfolios, including alternative investment managers. We also have unique and early access to exclusive investment opportunities through our various unique sourcing networks. Our research and investment processes allow us to create unique investment portfolios that are built specifically for each of our clients.
DO YOU PREPARE TAX RETURNS OR PROVIDE BILL PAY SERVICES?
No. We do not prepare income tax returns. As part of our wealth planning process, we focus on tax efficient planning and then coordinate with our clients' CPAs to ensure that the tax strategies are integrated and aligned with the rest of their wealth and investment activities.
We also work with a selection of best-in-class bookkeepers and bill pay services and can source them for clients if needed.
DO YOU PROVIDE CLIENT REFERENCES?
Yes, we can provide client references upon request. We can also provide professional references. As part of our work with clients, we also work with their network of financial services providers. These professionals are familiar with our work with clients and financial professionals.
HOW DO YOU WORK WITH OTHER ADVISORS?
We strive to complement, not replace, our clients' external financial service providers. One of our primary roles is to work with all our clients' outside providers to streamline the communication process, ensuring that all activities being performed on our clients’ behalves fall within their overall wealth objectives and strategies. Because wealth planning involves overlapping functions such as accounting, tax planning, legal, investments and insurance, oversight and coordination is critical to ensure the overall success of our clients’ wealth management. Complex challenges can often be simplified just by connecting with a family’s network of providers to coordinate efforts and recommendations.
When thinking about this aspect of our service, it might help to ask the following question: "When was the last time my corporate attorney, personal attorney, accountant, investment advisor, or insurance agent met as a team with me to discuss how they could all work in together to help me meet my personal and professional financial objectives?" If the answer is “never” it might be a good time to give us a call.
In all cases, our primary objective is to facilitate the overall success of our clients’ wealth management, and in the process, we often help our clients get more value out of the relationships with other advisors.
In addition to working with these external providers, oftentimes our clients request assistance to help them select a new attorney, CPA, fund manager, bookkeeper or insurance agent. We are happy to provide this type of assistance and can recommend numerous firms from our network of best-in-class providers.
HOW LARGE IS YOUR FIRM?
We serve 18 families and have over a billion dollars in assets under management. Our team of 12 professionals includes six members of the Advisory Team, four members of the Investment Team and two members of the Operations Team, located in San Francisco, CA and Chapel Hill, NC.
WHAT WOULD BE YOUR APPROACH IF I JOINED AS A NEW CLIENT?
At the onset of any client relationship we typically identify and cover the following:
- Identifying and evaluating existing relationships with financial services providers
- Evaluating existing infrastructure, including wealth planning structures and legal entities
- Designing and implementing an overall wealth plan to cover all aspects of your objectives, unique circumstances and challenges and external factors.
- Developing an Investment Policy Statement and Horizon Model to address all financial objectives
- Conducting due diligence on existing portfolio positions
- Creating strategic asset allocation targets designed to meet your desired return and risk levels
- Implementing portfolio construction based on your unique needs and preferences
- Providing ongoing portfolio monitoring, risk management, and reporting
After creating a plan, we systematically address each aspect of your wealth, working with you every step of the way to keep you informed and comfortable with the process. This might include face-to-face quarterly reviews of your overall wealth management, access to your entire portfolio daily via online portal, identification of opportunities or challenges before they become realized, coordinating the activities of all of your other advisors and timely investment reviews including rebalancing, if necessary.
Our relationships are long-term. Because our clients’ wealth is often complex, it takes time to address all the challenges. Our advisors are experts at helping our clients to prioritize and focus. We use project management tools to keep track of tasks and to coordinate our own work with the work being completed by outside providers.
HOW DO YOU CHARGE FOR SERVICES?
We charge our clients a fee based on the assets under management (AUM), and our only source of compensation is client advisory fees. Because we are independent advisors, we do not receive any compensation from outside financial services providers, asset managers, banks or brokerage firms.
We also understand that each client is different, and as such each client’s wealth management mandate is different. We are happy to work with clients on specific projects that fall outside of our advisory mandate as needed with a flat project-related or retainer based fee.